Terms & Conditions

The Service is intended for use by adults who are 18 years or older. Villo is designed for parents and legal guardians to use on behalf of their children. By using the Service, you represent and warrant that you are at least 18 years old and that you are the parent or legal guardian of any child whose information you add to the Service.

You are solely responsible for all activity that occurs under your account, including any use by your children, and for supervising your children’s use of the Service. Children may not create their own accounts.

You agree to provide accurate, current, and complete information when creating your account and to keep it up to date. You are responsible for safeguarding your login credentials and for any activity under your account. Notify us immediately of any unauthorized use. We may suspend or terminate accounts that violate these Terms.

You provide information about your child (such as a first name, age, gender, and avatar preferences) to personalize stories. You consent to our collection and use of this information for the sole purpose of operating and personalizing the Service. We do not sell children’s personal information, show behavioral advertising to children, or enable public profiles, messaging, or social feeds.

We strive to follow child-privacy best practices consistent with applicable laws such as COPPA and GDPR-K. As the parent or guardian, you may review, edit, or request deletion of your child’s information at any time through the parent portal or by contacting us. You are responsible for the accuracy of the information you provide and for deciding what details to share.

We collect account information (such as your name and email), content you create (stories, avatars, village members), usage and device information, and payment-related information processed by our payment provider. We use this data to operate, secure, personalize, and improve the Service, to process payments, and to communicate with you.

We use trusted third-party providers (for example, cloud hosting, AI model providers, and payment processing) who process data on our behalf under appropriate safeguards. We retain data for as long as your account is active or as needed to provide the Service and comply with our legal obligations.

Stories and images are generated using artificial intelligence based on the inputs you provide. AI output can be unpredictable and may occasionally be inaccurate, unexpected, or not to your taste. You acknowledge that AI-generated content is provided for entertainment purposes, is not professional advice, and should be reviewed by an adult before being shared with a child.

You are responsible for the inputs you submit and must not submit content that is unlawful, infringing, hateful, sexually explicit, or otherwise harmful. We reserve the right to filter, refuse, or remove content at our discretion.

Villo offers free features and paid features, including a Premium subscription and one-time purchases such as printed hardcover books. Prices, billing cycles, and features are described at the point of purchase. Subscriptions renew automatically until cancelled, and you authorize recurring charges to your payment method until you cancel.

You may cancel your subscription at any time through the billing portal; cancellation takes effect at the end of the current billing period. Except where required by law, payments are non-refundable and partial periods are not refunded. Physical product orders are subject to the order details provided at checkout.

You agree not to:

• use the Service for any unlawful, harmful, or fraudulent purpose;
• attempt to reverse engineer, scrape, or disrupt the Service or its security;
• upload content that infringes others’ rights or is harmful to minors;
• resell or commercially exploit the Service without our written permission;
• impersonate others or misrepresent your affiliation with any person or entity.

The Service, including its software, design, and branding, is owned by us and protected by intellectual property laws. You retain ownership of the personal details you submit. For the stories and images you generate, you receive a personal, non-commercial license to use them for your family’s enjoyment. You grant us a limited license to host, store, and process your content as needed to operate and improve the Service.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant that the Service will be uninterrupted, error-free, secure, or that AI-generated content will meet your expectations.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL VILLO, ITS OWNER, AFFILIATES, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO YOUR USE OF (OR INABILITY TO USE) THE SERVICE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) USD $100. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

You agree to indemnify, defend, and hold harmless Villo, its owner, and affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to your use of the Service, your content, your violation of these Terms, or your violation of any law or the rights of a third party.

You may stop using the Service and delete your account at any time. We may suspend or terminate your access if you violate these Terms or if necessary to protect the Service or other users. Upon termination, the rights granted to you will end, and provisions that by their nature should survive (such as disclaimers, limitations of liability, and indemnification) will survive.

We may modify the Service or these Terms from time to time. If we make material changes, we will take reasonable steps to notify you. Your continued use of the Service after changes become effective constitutes your acceptance of the revised Terms.

These Terms are governed by the laws of the jurisdiction in which the app owner is established, without regard to conflict-of-laws principles. You agree that any disputes will be resolved in the courts located in that jurisdiction, except where applicable law grants you the right to bring a claim elsewhere.

Questions about these Terms or your data can be sent to the app owner through the support or contact options available in the app. We will respond to verified parental requests regarding a child’s information in accordance with applicable law.