Privacy Policy

Villo is a personalized storybook app for children, operated by the app owner. We act as the data controller for information collected through the Service. Contact details are available through the support options in the app.

Parent/Guardian information: name, email address, authentication credentials, and payment-related information handled by our payment processor.

Child information: first name, age, gender, avatar preferences, and the stories created for them. We do not collect government identifiers, precise location, contact information, or photos of children.

Usage and device information: app interactions, story creation/read events, achievement progress, device type, operating system, and crash or error data used only to improve the Service.

We use the information we collect to:

• create and personalize stories and avatars for your child;
• operate, secure, and improve the Service;
• process payments and manage subscriptions;
• send service-related notifications (for example, story ready alerts);
• enforce our Terms and protect users; and
• comply with legal obligations.

We process personal information on the basis of parental consent (for children's information), performance of our contract with you, compliance with legal obligations, and our legitimate interest in operating and improving the Service.

We do not sell personal information. We share data only with trusted service providers who help us run the Service, such as cloud hosting, AI model providers, payment processing, and analytics. These providers are contractually bound to use data only for the services they perform for us.

We may disclose information if required by law, to protect our rights or safety, or in connection with a business transfer.

Villo is designed for use by parents and legal guardians on behalf of children under 13. Children may not create their own accounts. We do not knowingly collect personal information directly from children. We follow child-privacy best practices consistent with COPPA and GDPR-K.

We use essential cookies and similar technologies to keep you signed in and to maintain your preferences. We do not use behavioral advertising cookies or trackers aimed at children.

We retain your information for as long as your account is active or as needed to provide the Service. When you delete your account, we remove or anonymize your data within a reasonable time, except where we must retain it for legal or security purposes.

We use industry-standard technical and organizational measures to protect your information. No online service can guarantee complete security, and you are responsible for keeping your account credentials safe.

As a parent or legal guardian, you may review, edit, or request deletion of your child's information at any time through the Parent Portal or by contacting us. Depending on your location, you may also have rights to access, correct, restrict, or port your own personal information.

The Service is operated from the jurisdiction of the app owner. Your information may be processed in countries other than your own, including by cloud and AI service providers. We rely on appropriate safeguards for any such transfers.

We may update this Privacy Policy from time to time. If we make material changes, we will take reasonable steps to notify you. Your continued use of the Service after changes become effective constitutes your acceptance of the revised Policy.

Questions about this Privacy Policy or your data can be sent to the app owner through the support or contact options available in the app.